Contact Us

Tech Support is available from Monday to Friday between 8am - 5pm EST.

Contact By Phone:
703.390.9858

Contact By Email:
Triad-Support@acr.org

General Announcements

All the TRIAD user accounts for Clinical Trials, Custom and RCMS domains are migrated to ACR login. Once user clicks on the link in e-mail received from ACR SSO, the new account is activated with existing roles in TRIAD. User can use ACR login credentials when they use TRIAD Windows Client to upload data.

Users can submit to five possible domains [Clinical Trials, Clinical Trials (NCI Oncology), IDEAS, Industry and Clinical Trials (Custom)].  All five domains will appear in the pulldown in the client application upon startup, but separate accounts for login are required for each domain.

This version of the software will require the following prerequisites:

*Note:  Other versions of Visual C++ can be on the workstation.  However, Visual C++ 2010 and Visual C++  2012 must be on the workstation in order for TRIAD to run.

We strongly suggest checking your system to make sure that these required components are installed.  All users currently running TRIAD will be prompted to upgrade to the latest release version.

Administrative privileges are required to install or upgrade these components.

 

Questions?
Contact TRIAD-Support:

T: 703.390.9858 or,
E: Triad-Support@acr.org

TRIAD Support is available from Monday to Friday between 8am - 5pm ET