Contact Us

Tech Support is available from Monday to Friday between 8am - 5pm EST.

Contact By Phone:
703.390.9858

Contact By Email:
Triad-Support@acr.org

General Announcements

MFA for TRIAD access is enabled on May 5th, 2021 at 8pm ET for TRIAD Custom and/or Clinical Trials domains.

This change is an ACR Organization policy that is being rolled out across multiple ACR applications and systems. Multifactor authentication (MFA) helps protect data by adding an additional layer of security, making it harder for your account to become compromised.

What you need to know:

  1. The next time you log into TRIAD following the update on May 5, 2021 at 8pm ET, you will be prompted to enroll in at least one of four multifactor options through our sign-in service – Okta for your ACR Login (see additional documentation attached)
  2. Once enrolled, your authentication using one of these options will be valid for 30 days; once 30 days has passed, you will be asked to login again using your enrolled MFA option

TRIAD will be down starting 4:30pm ET on Wednesday, 2/8/2021, for upgrade to v4.18.1. Most recent user guide will be available on https://triadinstall.acr.org/triadclient/ after the upgrade.

As of October 22, 2020, TRIAD now uses ACR ID to login to TRIAD Clinical Trials, Clinical Trials (Custom) and RCMS domains. If you currently access TRIAD using your CTEP-IAM account in the NCI Oncology domain (for most NCTN clinical trials) your method of access is unchanged.

However, if you are a first time user in these domains, or you have not logged in since January 1, 2019, you will be required to request a TRIAD role for Clinical Trials, Clinical Trials (Custom) and RCMS to access these domains from their corresponding URLs.

Users can submit to five possible domains [Clinical Trials, Clinical Trials (NCI Oncology), IDEAS, Industry and Clinical Trials (Custom)].  All five domains will appear in the pulldown in the client application upon startup, but separate accounts for login are required for each domain.

This version of the software will require the following prerequisites:

*Note: Other versions of Visual C++ can be on the workstation. However, Visual C++ 2012 must be on the workstation in order for TRIAD to run.

We strongly suggest checking your system to make sure that these required components are installed.  All users currently running TRIAD will be prompted to upgrade to the latest release version.

Administrative privileges are required to install or upgrade these components.

 

Questions?
Contact TRIAD-Support:

T: 703.390.9858 or,
E: Triad-Support@acr.org

TRIAD Support is available from Monday to Friday between 8am - 5pm ET