Contact Us

Tech Support is available from Monday to Friday between 8am - 5pm EST.

Contact By Phone:
703.390.9858

Contact By Email:
Triad-Support@acr.org

General Announcements

As of October 22, 2020, TRIAD now uses ACR ID to login to TRIAD Clinical Trials, Clinical Trials (Custom) and RCMS domains. If you currently access TRIAD using your CTEP-IAM account in the NCI Oncology domain (for most NCTN clinical trials) your method of access is unchanged.

However, if you are a first time user in these domains, or you have not logged in since January 1, 2019, you will be required to request a TRIAD role for Clinical Trials, Clinical Trials (Custom) and RCMS to access these domains from their corresponding URLs.

Users can submit to five possible domains [Clinical Trials, Clinical Trials (NCI Oncology), IDEAS, Industry and Clinical Trials (Custom)].  All five domains will appear in the pulldown in the client application upon startup, but separate accounts for login are required for each domain.

This version of the software will require the following prerequisites:

*Note: Other versions of Visual C++ can be on the workstation. However, Visual C++ 2012 must be on the workstation in order for TRIAD to run.

We strongly suggest checking your system to make sure that these required components are installed.  All users currently running TRIAD will be prompted to upgrade to the latest release version.

Administrative privileges are required to install or upgrade these components.

 

Questions?
Contact TRIAD-Support:

T: 703.390.9858 or,
E: Triad-Support@acr.org

TRIAD Support is available from Monday to Friday between 8am - 5pm ET