Contact Us

Tech Support is available from Monday to Friday between 8am - 5pm EST.

Contact By Phone:
703.390.9858

Contact By Email:
Triad-Support@acr.org

General Announcements

ACR monthly maintenance for production servers is scheduled for Saturday, September 22, 2018.  During this time all TRIAD applications (CT, DIR, ATI, IR) will be offline.  TRIAD is expected to be back online by 7AM EST Monday, September 24, 2018.


TRIAD Windows Client for Clinical Trials v4.12 SP1 was deployed on Wednesday, September 19, 2018.

Users can submit to five possible domains [Clinical Trials, Clinical Trials (NCI Oncology), IDEAS, Industry and Clinical Trials (Custom)].  All five domains will show up in the pull down menu in the single client application when opening, but separate accounts are needed to log on to each.

This version of the software will require the following prerequisites:

*Note:  Other versions of Visual C++ can be on the workstation.  However, Visual C++ 2010 and Visual C++  2012 must be on the workstation in order for TRIAD to run.

We strongly suggest checking your system to make sure that these required components are installed.  All users currently running TRIAD will be prompted to upgrade to the latest release version  (v4.12 SP1) 

Administrative privileges are required to install or upgrade these components.

 

Questions?
Contact TRIAD-Support:

T: 703.390.9858 or,
E: Triad-Support@acr.org

TRIAD Support is available from Monday to Friday between 8am - 5pm ET